Privacy Policy

A legal disclaimer

Homefield Advantage HVAC Privacy Policy

Last Updated: December 01, 2025

Your privacy is important to Homefield Advantage HVAC, and we are committed to respecting your privacy and complying with applicable laws and regulations regarding personal information collected on our website, www.homefieldhvac.ca, and other sites we operate.

1. Accountability

Homefield Advantage HVAC is responsible for personal information under its control and has a designated Privacy Officer to ensure PIPEDA compliance. Please reach out by phone or email and request the online Privacy Officer if you would like to speak with them. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada (OPC).

2. What Personal Information We Collect

We collect personal information necessary to provide our services. This includes information you provide voluntarily (like name and email when you create an account or make a purchase) and information collected automatically (like IP addresses and device data from website usage).

3. How We Use Your Information (Identifying Purposes)

Your information is used only for legitimate, identified purposes and won't be used for new purposes without your consent. Uses may include processing orders, providing customer service, website analytics and improvement, marketing (with your consent), and legal compliance.

4. Consent

We require your informed consent for collecting, using, or disclosing your personal information. Consent can be express (like checking a box for marketing) or implied (like providing a shipping address). You can withdraw your consent at any time, subject to legal or contractual limitations, as explained in "Your Rights".

5. Limiting Collection, Use, Disclosure, and Retention

We only collect necessary personal information for identified purposes. Information is kept only as long as needed for these purposes or as legally required, then securely destroyed or anonymized.

6. How We Share Personal Information

We may share information with third parties (like payment or shipping providers) to operate our business, but only for identified purposes and with comparable protection measures. We will inform you if your information may be processed outside Canada and the potential privacy implications.

7. Accuracy

We aim to keep your personal information accurate and complete for its intended use. Updates are made when necessary for the identified purpose.

8. Safeguards

We protect your personal information with appropriate physical, organizational, and technological security measures against loss, theft, unauthorized access, and disclosure.

9. Your Rights (Individual Access)

You have the right to know about the existence, use, and disclosure of your personal information. Upon written request, you can access your information within a reasonable time (usually 30 days) and at minimal or no cost. You can also challenge its accuracy and request corrections.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified by posting the updated policy and revising the "Last Updated" date.